Write a memo, or letter, or e-mail, or a plan an outline for a face-to-face discussion. The audience for the written document, or face-to-face discussion if you decided against writing, is the people who studied customer research with Mark, telling them that you are hiring Mark again, to work with them on a customer research project. In the communication, consider whether you should acknowledge the problems encountered in the past with Mark, and state your confidence that those problems will not …2. Write a separate communication describing this situation to your boss. Consider covering the same or different ground compared to the communication to the members of Mark’s training class.
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