Task HRMT19023 – Assignment 3 Instructions and Guidelines Details: Due Date: Monday 17 February, 11:55PM AEST (Exam Week). Length: 2000 words (+ or – 10%).…


HRMT19023 – Assignment 3 Instructions and Guidelines

Details: Due Date: Monday 17 February, 11:55PM AEST (Exam
Week). Length: 2000 words (+ or – 10%). Task Instructions: You are
required to take on the role of an organisational consultant, and review
the collection of information provided that outlines a situation of
organisational conflict. This information will be in a variety of
different forms, much in the same way that you would collect a variety
of information when working as an actual consultant. You will then need
to prepare a report for the Department Manager of the organisation that
outlines how the conflict is occurring, identifies who the main
contributors to the conflict are (and what their perspectives may be),
explains what some of the main issues involved are, and most
importantly, proposes some practical and feasible recommendations for
how the conflict could be effectively managed.

CookMyProjectFor this task, you will be taking on the role of Alex Bertrac, an employee at an IT company named Innevtech

You are a Team Leader in the Human Resources Department, but have
been asked to be the acting Head of the Corporate Sales Division for a
short period of time while the current Head of Division, Bill Burns, is
away on holiday. You were nominated for this position due to your
management experience, and because you will soon be putting in an
application for the Head of the Human Resources Department, and the
senior executive team wants to see how you will handle this role.

Shortly before taking over the role, Bill Burns let you know about a
current conflict situation within the Corporate Sales team. The two
employees involved (Paul Collins and Delilah Baker) have had a history
of not seeing eye to eye, likely due to Delilah receiving a promotion to
Team Leader 3 years ago, a position that Paul had applied for several
times. The situation escalated again in the week before you were set to
take over as acting Head of Division, with Paul and Delilah reportedly
engaging in a loud, heated argument in the office.

Bill has asked if you could try to ‘sort them out’ while he is away,
and you have recognised this as your chance to demonstrate your conflict
management and resolution skills. Firstly though, you needed to get
more information about the situation. After contacting the two employees
involved, they both seemed cautious, but willing to work with you in an
attempt to resolve the situation. Delilah agreed to forward you her
email conversations from the morning that the most recent escalation of
conflict occurred, and you arranged to sit down for an informal
interview with Paul, Delilah, and another team member, Penny McAdams.

On Moodle, you will find copies of the emails sent (including the
initial email from Bill, telling you about the situation), as well as
video recordings of the interviews with Paul, Delilah, and Penny. Your
task is to prepare a report for Bill Burns that provides an analysis of
the conflict, uses relevant concepts and theories to help explain the
situation, and most importantly, provides a series of reasonable,
practical ideas and suggestions to help manage, or even resolve the
conflict. These ideas and suggestions should be clearly supported by
relevant literature or justified through evidence of effective use at
other organisation.

General Advice: The assessment is about analysing conflict in
the workplace, and demonstrating an understanding of the underlying
causes and potential resolution techniques. One of the key skills that
you should develop throughout this unit is the ability to identify,
manage, and where possible, resolve conflict. This assignment is
designed to assess your knowledge related to this area. The headings
below give an indication of the type of headings that can be used for
this report, as well as a general idea of what content should be

Executive Summary Should be about 150-200 words briefly
describing the contents of your report. Your executive summary should be
an overview of all the main points made in your report. Don’t include
vague sentences like “recommendations are then provided.” You need to be
specific about what the recommendations actually are. The reader should
be able to see all of the important elements of your report in the
executive summary.

Table of Contents This should give a clear list of the headings and subheadings of your report, along with the corresponding page numbers.

Introduction The introduction can be structured as one
paragraph, or in a series of subheadings, but either way, needs to
identify the background, aim and scope of your report. Try to ensure
that your introduction is not the same as your executive summary. These
two sections serve different purposes. The executive summary should be a
comprehensive overview of the entire report, including specific mention
of the recommendations you have provided. The introduction should be
focused on explaining the purpose of the report (which should be clear
from the background, aim, and scope).

Body (When using headings, avoid generic ones like
‘Body’. Make them relevant to your essay. See below for an example.) The
body of your essay should address the key points shown in the important
details above. The order in which you choose to address these points is
largely up to you, however, it is usually advisable to start the body
with more descriptive discussion and definitions of key terms, and then
gradually introduce more critical analysis and theoretical components,
before presenting the recommendations at the end.

Conclusion Your conclusion should be a summary and reiteration
of the key arguments discussed throughout your assignment (One
paragraph should be enough).

Example Structure:

While the actual structure and headings used are up to you, an
example of how you could go about structuring the information is as

Executive Summary (Remember that your executive summary
needs to include all major findings and recommendations, and shouldn’t
just be the same as your introduction)

Table of Contents (check that this is formatted properly with all headings and page numbers appearing correctly)

Introduction (this would be where you state the background, aim, and scope of the report) Conflict in the workplace (this could be a heading for
your review of the literature, that leads into a more specific outline
of the conflict)
Types and Players (this could be a subheading that allows
you to explore specific forms of conflict and what roles the
individuals in this situation may be playing) Major Issues (this could be a heading used to highlight
the part of your report that outlines the main areas of conflict
occurring in the scenario you’ve analysed).
Proposed Strategies (A heading like this will be important, to highlight where you are making your recommendations)

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