Overtime Thune has been a marked interest in the use of soft

systems methodology as a means of handling information system problems. However

in this paper a soft systems methodology would be applied in the context of

action research for analyzing a knowledge management problem in a real world



In this case I do understand that implementation success

significantly is dependant on striking the right balance of intervention and

reflection on the prevalent practices of an organization, then I chose soft

systems methodology as it comes in handy as valuably a strategic approach to

conduct a practice driven/based information research.


A case study from a corporate entity is chosen to illustrate

how soft systems methodology can be applied to understand dynamic and complex situations

or as a problem solving strategy for knowledge management.


In any institution or organization, knowledge management

tends to get complex out of the act that it is an issue that involves different

individuals, teams all which impact differently towards the philosophy and the

political economy of that institution or organization. Consequently, researching

this subject can be subjective in that people harbor various world views and cultures

that contribute directly to situations in ways that are not clear cut, a

situation that gives different prospective answers as to what is right. Thus it

is not always producing the exact results.


Thus even though knowledge management ahs been defined

variously by different people and in different contexts, in this research, I

take knowledge management to mean a broad concept that incorporates a wide

range of process knowledge in terms of acquisition, distribution and

application of that knowledge in their day to ay running of the organization.

It is notable that the concept of knowledge management is getting a lot of attention but from scholars and other field practitioners alike thus this paper hopes to find an answer to the issue of research metrologies that are appropriate in knowledge management which can only be achieved by means of a comprehensive review of the past alliterative in knowledge management.



Soft systems metrology, multiple perspectives theory, and knowledge management system hence forth I would like to start by asserting that my choice of soft systems management is based on ability to leverage the potential organizational knowledge due to its support of technology. Since most of the major global organizations tend to focus their attention to the value creation through knowledge leveraging. Such as HP, Xerox, BP and Dell (Housal and Bell),International charities and humanitarian institutions. Yet it no doubt knowledge management is the key to any innovation or discoveries or any make to new knowledge, new inventions. Products, service and solutions since without proper knowledge management, many enterprises are behind to fail or get mediocre outcome.

Thus in my opinion knowledge management as a displine of studies is not an exercise to produce knowledge for the sake of getting more knowledgeable but rather as academic effort to create, disseminate or transfer as well as make use of the research knowledge with the aim of producing and enhancing better objectives.

Again, knowledge management is relatively a new field of interest and it is increasingly growing into the next booming economy thus a study in this field would yield a welcome insights into new dimensions and perspectives in to this new world. For instance faced with an economic recession, everyone is concerned with the prospects of knowledge economy as the new economic frontier thus a lot of studies and research are need to unraveled what this new world holds in store for the world. For  instance there is on real data an the kind of restricting that individual, teams, organizations and inter-organizational  networks as the kind of renewals that they need to adopt to ensure profitability should they prove to trade their knowledge for higher value on the world wide web.

Another sector that is great need for knowledge management is the automobile industry. This industry is faced with steep diminishing raw materials thus necessitating the need for knowledge management to fine and manage new scopes of design manufacturing, distribution service and support as well as developing knowledge and applying it about their industry, customers partners and stakeholders as their prime strategic assets at the highest factor in the value chain as more of them get open to profitable out searching and other business operations.

The same also applies to other business activities such as the aerospace industry, the oil and gas industry, the information communication technology, the horticulture industry, the health care industry as well as the convention industries.

Thus, in the 21st c knowledge management is assumed the strategic asset if the age and every organization that fights to survive hence no option but to interest in developing ideal strategies for identifying adopting and applying the knowledge management to manage its knowledge needs. Thus this paper is central to any organization that seeks to invest in creating and implementing the best possible practices in knowledge networks, protocols, methodologies appliances and technologies as it will enable the cover the yet to be avid studies findings in learning, creating new knowledge as well as making use of the best of knowledge management.


Also the wide acceptance of soft systems methodology in knowledge management in implementing various strategies varied business sectors  largely inform my choice in institutions of higher learning. There in the context of this paper, knowledge management strategy refers to the various potential tactics that can be used to enhance the process of managing organizational knowledge by means of advance soft systems management tools and applications in business or management activities.(Henderson) this is because an appropriate knowledge management system should not only pin point tacit and explicitly of organizational knowledge but rather incorporated the integration of applications and the commensurate technology aided by the convergence of electronic network together with environmental and social networking to see to it that knowledge is stored, disseminated and appropriately applied in an organization.



Multiple perspectives theory offers logistic approach in solving area problem and its major elements are technical, organizational and personal mpt is an analytical tool in knowledge management that was introduced to cover issues of knowledge management systems strategy formulation.

This model highlights the illustrated case of social issues in different contexts in relation to technology and its holistic approach helps in implementing knowledge management systems initiatives.

The technical perspective of knowledge management system- this mainly touches on the area of information communication technology that comprises, network infrastructure, intelligent system, technology equipment as well as the internet and intranet tools that back up the implementation of knowledge management system. While the organizational perspective in knowledge management system is the social science and organizational management field that relates to the particular context under study. Its main objective is to identify the ways the said organization manages resources according to stated business objectives and processes that prevail in any given environment in relation to the support of the chosen knowledge management system technology. For instance, it analyses the ability of the organization to make use of knowledge management systems technology to increase performance, improve public perception or relations as well as improve customer service.



The concept uses system thinking approach to break a system into smaller submits. This enabling one to see the forest and not just the trees in which case one can only understand the particular tree in the forest by loudly understanding the whole components of the forest in relation to the trees. This is made possible by wide application of technology that embodies social complexity on top of the technical issue by means of back room operation driven by technological advancement to support front office activities for decision making purposes. (Check land).



It is interesting to not that, there was a marked change in the altitude and general behaviour of the stake holders across the board in the course of information communication systems based change in organization the introduction of an all in compassing organization wide intranet system in a us state university administration spurned metaphorical altitudes and inferred behaviour all which was evidenced by use of multiple research methods within the longitudinal case studs.

It was good to see the results showed a transformation caused by the various contextual fact as that led to a shift  in the organizational overriding mentality from psychic institution characterized by repression to an organization epitomized by flexibility metaphor.



The main objective of a soft system methodology is to produce a successful innovative knowledge that is as closely related to the organization understanding as much as possible that can be applied in  the stakeholder groups including the organization management or the Polly makers. Thus the model of data collection varies from one organization to the other, for instance large organizations prefer an innovate in house approach thus a choice of linear models innovation is in order, thus multiple models of innovation applicable in each case is always driven and determined by the size of the organization. Therefore small organizations faced with limited resources often network with other to act as their research providers.

In this paper 55m is used to investigate the organizational context understanding by giving a basis for identifying relevant issues, actors, structure and conflict in the problem situation.

The main purpose of data analysis is to reveal the main challenging issues in kms implementation through semi structured interviews of various stakeholders views about kms implementation and knowing the major factors that can lead to the success of their running kms strategy.

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